Our Approach

  • Core Values
  • Getting Started
  • On Shore – Off Shore Delivery

Core Values

Since its inception, PayZen has been governed by its core values. They shape the culture and define the character of our company. They guide how we behave and make decisions.

Rewardship

Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the PayZen brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Best People

Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

Client Value Creation

Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

One Global Network

Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business.

Respect for the Individual

Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects our values

Integrity

Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our acti

Getting Started

Due Diligence

The most successful outsourcing partnerships begin with due-diligence.

Before selecting an outsourcing provider, take the time to understand the details of your F&A processes. What workflow does each process follow? What people throughout your organization impact a particular process? What are the inputs and outputs? What are the dependencies? Are there downstream users that are dependent on information created from a particular process? How does the particular process benchmark?

This can seem overwhelming, but much of this information can be gathered from existing documentation, such as Sarbanes-Oxley or internal audit documentation. The rest of the information gathering process can be managed by your outsourcing provider at the onset of the outsourcing partnership. While this process can take some time, the knowledge gained will prove invaluable.

Scope

TYou’ll need to address your company’s appetite for outsourcing and whether you’ll take a phased or big-bang approach.

Many companies choose to begin outsourcing only one or two discrete processes. Others are looking to transform their business and outsource a significant majority of their finance and accounting function. There is no correct answer to this and it largely depends on a number of characteristics unique to each company. We can assess your organization and offer valuable insight into maximizing the benefits of outsourcing while minimizing the risks.

Provider Selection

Significant consideration should be given to selecting the right outsourcing provider.

Before engaging in a long-term relationship with an outsourcing provider, take the time to get to know them. What is their culture like? Do they have a typical framework for managing conflict resolution? Do they address the change management aspect of outsourcing? Will they keep your best interests in mind?

ONSITE-OFFSHORE DELIVERY

Our onsite-offshore model allows our clients to enjoy the benefits of a highly-skilled, lower-cost offshore workforce without compromising corporate knowledge, internal control, or increasing risks. Our approach promotes a seamless transition to outsourcing and ensures ample support for ongoing management of services.

How It Works

Approximately 20 to 40 percent of the total personnel originally performing the function become employees of PayZen and remain onsite working at the client’s premises. These personnel are generally the same as those previously responsible for the function, which helps to maintain institutional knowledge. These onsite professionals manage the day-to-day needs, exceptions, process improvements, change management, and all interactions with client executives and other departments.

The rest of the work is performed by an offshore team, where each person on the offshore team is entirely dedicated to that client. All communication with our offshore staff is handled directly by our onsite staff. Our clients always have a direct onsite contact and never needs to communicate with the offsite and offshore portion of the team.

Benefits

  • PayZen Solutions onsite-offshore model mirrors the approach our clients would employ were they to go offshore on their own as a captive. Importantly, it:
  • Maintains institutional knowledge by transferring key client staff to PayZen Solutions and keeping them onsite.
  • Relieves the client of ongoing staffing and training responsibilities.
  • Minimizes loss of control, as clients always have an onsite contact with part of our team working “right down the hall.”
  • Reduces the risk of change management, as our approach helps to preserve some employee positions.
  • Allows for flexibility, as our offshore headcount can be increased or decreased to allow for volume fluctuations.
  • Allows for the off-shoring of complex activities, as our onsite staff work with our highly-skilled offshore staff.
  • Maintains the ability to bring the functions back in-house if necessary, by retaining key personnel and developing extensive documentation.

Provider Selection

Significant consideration should be given to selecting the right outsourcing provider.

Before engaging in a long-term relationship with an outsourcing provider, take the time to get to know them. What is their culture like? Do they have a typical framework for managing conflict resolution? Do they address the change management aspect of outsourcing? Will they keep your best interests in mind?